1- How I cancel my subscription? For canceling your subscription please: 1- From your device, click here to Manage your subscriptions 2- Tap "Open" to open the page in iTunes 3- Tap "Cancel Subscription" below Options
2- How do I check if I have an active subscription? For checking your subscription please: 1- From your device, click here to Manage your subscriptions 2- Tap "Open" to open the page in iTunes 3- Check if your subscription is currently active ir not from there.
3- How do I get a refund for my app purchase or in-app purchase? 1-Launch "Mail" from your device Home screen. 2- Search for "Your receipt from Apple" followed by "the app name". 3- Open the receipt for the purchase your want refunded. 4- Tap "Report a Problem" next to the purchase you want to report. You will be redirected to Apple's problem reports page. 5- Enter your Apple ID and password when prompted. 6-Tap "Choose Problem" and select a problem from the menu. 7- Enter details for your problem, then tap "Submit" 8- You should hear back from Apple within a few days to a week with whether your request for a refund is approved.
NOTE: Only Apple is able to provide refunds, we aren't as we have no manner to prove payments made from you our your subscription. Please follow the steps above described for it. Thank you.
4- How to install DOGMOJIS Keyboard? For DOGMOJIS to work properly, you need apart to installing the app, allow full access. For this please do the next: 1- OPEN your device Settings 2-Tap on Keyboards > TURN ON "DOGMOJIS" AND TURN ON "ALLOW FULL ACCESS" 4-Now please go to Messages over your device and hold the "globe button" at the botton left until keyboard options appear. 5-Select DOGMOJIS, now you're able to enjoy DOGMOJIS!
if you want a more in depth explanation please go to: bit.do/support-012
6- Why I am not able to use DOGMOJIS at Facebook? Currently, DOGmojis work ONLY at facebook for Messenger and Comments in posts, however if you try to use it at your own posts you will not be able to it.
7- How do I use DOGMojis on Facebook Messenger? 1- OPEN DOGMOJIS > copy-paste our emojis by tapping the ones you like AND THEN TAP COPY. 2-OPEN FB MESSENGER > TAP paste > SEND PHOTO 3- Wallaaa Woof Woof!
8- Why I am not able to use DOGMojis at Instagram? Currently, DOGmojis does not work on instagram, we have planned to integrate this on a future update ;)
9- Since I updated my app, I can not use the DOGMojis that I purchased. How do I solve this? 1-please scroll to the bottom of the MAIN page at DOGMojis and tap "Restore" . This will allow you to use all the DOGmojis you had on the previous version.
10- MY PROBLEM WAS NOT SOLVED, WHAT SHOULD I DO? If you were not able to answer the questions thorough this FAQ, please contact us and we will answer every question you might have :)